1. Simple Standard Operating Procedure Exam…
2. Standard Operating Procedure Manual Examples For Business
3. Standard Operating Procedures

Standard Operating Procedures SOP policies and procedures manual templates save time. Download easily editable SOP MS Word policy and procedures template files — customize them for your company. Use SOP best practices to save hundreds of hours researching polices and writing procedures. The 8-Step Guide to Building a Standard Operating Procedure Manual. Examples: 1) The Marketing Team has course catalog developed/printed and selects mailing list and street distribution locations. 2) The Operations Team coordinates with printer to print and mail catalog, as well as with street distribution contractor to street distribute course catalog. Sample paragraphs are included for reference; however, it is important to note that the sample paragraphs were geared for illustration purposes toward a specific SOP example. The example used in this document is a city’s SOP for the use of an intra-jurisdictional interoperability channel. Procedure Manual Template Free Sample Procedure Manual 7 Documents In Pdf Word, Policies And Procedures Template Cyberuse, Sample Procedure Manual 7 Documents In Pdf Word, Standard Report Template Code On Time Reports Overview, Free Job Accident Report Template For Word, Apex Reports Custom Layout With Named Column Row Template. Procedure Manual Template Example. The Procedure Manual template is an up-to-date guide on the program operations of an organization. It is needed by members of the organization. The overall purpose the organization program is always stated in the manual, along with how the work is to be performed.

Other than that, standard operating procedures offer a number of advantages such as the following: You may also see policy templates in PDF. Quality control. Standard operating procedures guide employees and supervisors to achieve optimal output. Improve skills. With instruction clearly stated, employees, know what to do. Aug 31, 2010  6 Examples of Standard Operating Procedures (with Office template) One of the easiest way to write standard operating procedures is to see how others do it. What I’ve done this week is share 7 examples of different standard operating procedures examples (also called SOPs) so you can see how different organizations write, format, and design their own procedures.

If you want something done right, write a good Standard Operating Procedure, or SOP. A well-written standard operating procedure manual helps companies run efficiently and consistently by telling employees how important procedures are to be done correctly. Maintaining quality and consistency through easy-to-understand, step-by-step instructions also can provide benefits like increasing productivity, eliminating waste and reducing workplace injuries. An SOP manual can help businesses comply with regulations and improve training for employees as well.

Step 1: Choose Your SOPs

Identify procedures that should be standardized, like assembling parts for a product or handling a customer’s complaint. Focus each SOP on a single activity. Only write about procedures that you know how to do correctly. Or, find someone who is qualified so that they can show you how to do the procedures. Compile all of the information that will be needed.

Step 2: Prepare to Write

Hp compaq 6005 pro sff pc drivers windows xp. Give each SOP a meaningful title, like “How to Assemble Your Product” or “How to Handle a Customer Complaint.” Include SOP numbers or categories if needed, like “SOP - Production - Assembly” or “SOP - Customer Service - Handling Complaints.” This will allow you to group related procedures for employees. Draw rough flowcharts for processes to confirm that you have all of the information and that it is in the right order. Focus on the employee who will carry out the procedure when preparing your approach.

Step 3: Standardize Sections

Outline your SOPs. Each SOP should have the following sections:

Simple Standard Operating Procedure Exam…

• Header
  
• Purpose
  
• Scope
  
• References
  
• Definitions
  
• Responsibilities
  
• Procedure
  
• Appendices
  
• Revision History
  
• Approval Signatures
  

Step 4: Detail Procedures Step-by-Step

Break down each procedure step-by-step in the order they should be done. Start with the major steps, like “Get the Parts for the Product” or “Answer the Phone.” Then break them into smaller steps, like “Confirm that each part is correct,” or “Introduce yourself and thank the customer for calling.”

Step 5: Write Each SOP

Write simply. Use small words and short sentences. Put the main idea first. Follow up with details. Use action verbs and an active voice. Avoid ambiguity and confusion. Don’t use abbreviations, acronyms or jargon.

Standard Operating Procedure Manual Examples For Business

Step 6: Format SOPs Consistently

Each SOP should be written in the same font and font size. Break long paragraphs into short ones. Use bullet points instead of long sentences. Add visual aids like flowcharts. Highlight important information, such as using boldface type or italics.

Step 7: Assess the Effectiveness of Each SOP

Check SOPs for legibility, readability and comprehensibility.

• Legibility: Is the type large enough and easy to read?
  
• Readability: Are the instructions simple? Or do the protocols have a preponderance of complex concepts and obtuse words?
  
• Comprehensibility: Does a reader learn what they need to know to do the procedure correctly?
  

Step 8: Review, Revise and Approve

Have employees who perform the procedures review the SOPs to confirm that they understand everything. Ask employees who are not familiar with the procedures to read the SOPs as well. A reader shouldn’t have to do the procedure to know how it’s done. Have each set of changes reviewed by the same readers until they are acceptable. Managers who will be responsible for ensuring that SOPs are followed should sign off on them before they are released.

In business, uniform systems work. Creating a Standard Operating Procedure manual ensures that every employee follows every step in a system in the same way, every single time.

Standard operating procedures promote uniformity across an organization and enable anyone – even those with hardly any experience – to follow guidelines that have been set forth to reach company goals. A standard operating procedure (SOP) manual for a call center outlines day-to-day operations so that qualified customer service representatives can be hired and employee training can go smoothly. Following these procedures – and revising when necessary – helps call centers strive for a good reputation in the customer service industry.

Human Resources

A call center's standard operating procedures includes protocols and standards for hiring and compensating employees. Provisions often include hiring agents, call center supervisors, managers and quality control individuals, among others. Call centers set ideal candidate profiles. For example, agents need to have average to above-average typing skills, interpersonal skills and computer skills. Supervisors should fit the profile of motivational leaders and organized individuals. Call centers may administer typing and keyboarding tests to make sure agents have the appropriate abilities. Compensation for agents, supervisors and call center employees depends on the specific type of call center; some call centers offer performance-based pay, commissions and even team-based bonus programs.

Training Programs

Standard Operating Procedures

Call center agents typically go through training programs to prepare for entering a call center environment. Training programs often include computer-based training to learn specific software programs, simulated calls and customer service training. The standard operating procedure sets forth the requirements for each of these areas, stating the classroom- or training-hour requirement, learning objectives and whether agents need to pass a final test. It also outlines agent procedures, such as call scripts, call-handling procedures and customer management.

Quality Control

Call centers set quality control metrics and measure the performance of agents. Quality control agents or other human resource departments measure and interpret these performance standards, often listening to agents on live calls to assure quality. The standards and metrics call centers often use include factors like the average speed of answering calls, call handle time, average hold time for customers, customer satisfaction, call quality, number of calls in queue and abandonment rate. The standard operating procedures tell quality control agents how to measure these indicators and how statistics are to be evaluated. Procedures also document guidelines for notifying managers and leaders or creating action plans if performance falls below a certain level.

Software and Technology

The standard operating procedure addresses technologies used in the call center environment. Call centers need software to track the flow of calls and also specialized software to accomplish tasks for call center clients and/or customers. The operating manual states the type of software and technology important to the call center, such as automatic call distributors (ACD) to distribute calls to agents, call recording systems and interactive voice response (IVR) technology to handle routing of incoming calls. In addition, workforce management software helps call center supervisors and managers project call volume so that optimal agent scheduling can be achieved.

“To connect the BCM50e main unit to the WAN”. Element manager nortel. Refer to the BCM50e Integrated Router Configuration Guide (N0027182) for information about how to configure the router.2 Connect one end of a standard Ethernet cable to your WAN edge device (for example, an external ADSL modem or cable modem).Refer to the documentation for you WAN edge device for proper setup and configuration of the device.3 Plug the other end of the Ethernet cable into the WAN port. “To connect the BCM50a main unit to the WAN” on page 157To connect the BCM50e main unit to the WAN1 Use the Integrated Router Web GUI to configure the router card on the BCM50e main unit. Figure 60 shows the location of the WAN port on both types of router card.Figure 60 WAN port on a BCM50 main unitBCM50a main unitWAN portBCM50e main unitWAN portRefer to the following sections for information on connecting the BCM50 to the WAN:.